LV Features

Store

Products

D-Vision: Las Vegas Complaints
Notice it doesn't say D'Vision's LV complaints.
These are not my complaints below.
If I were to write my complaints, they would be...
Royal Flushes are too hard to come by
The slot machines are always too tight...
The dealers always take my money too fast
It's time to go home?  So soon?

It's Just Lunch Story
(08/09/06)
from consumeraffairs.com
This is NOT my story, nor do I know this person.
(This story has been edited)
A new franchise owner recently opened a new It's Just Lunch
office (matchmaking service) in Las Vegas.  She recruited me
and begged me to come work for her.  She sent me to "training"
(liar's camp) at Corporate, and then 3 days after I returned from
"training", she fired me over the telephone because I refused to lie
to clients.  I refused to be unethical.

I was told to tell new clients that we had 'hundreds' of clients,
when in fact we had exactly 15 clients and those 15 people were
given free memberships so that we had people to use as "inventory".
I was told to "tell people anything to get them in the door" ...
It was a hardcore sales pitch worse than what is seen in timeshare
sales or used car sales. They do NOT match people based on
preferences.  They just slap people together without regard for the
client's preferences.  They are only concerned with getting the money,
after that... they don't care what happens to the people on their dates.
 
They prey on lonely people and promise false hope.  They also
do not have "high profile" members -- they take anyone
who will write a check. They also don't take credit cards and
arrange to send a courier to someone's home or office to pick up
the check "before they have a chance to change their minds".

It is a totally impersonal approach as they follow a strict telephone
scripted sales pitch that employees are NOT allowed to deviate from,
or else, they will be fired the way I was!  Fired for caring about people
and wanting to do the right thing, rather than lie to them and take
advantage of the lonely singles out there!  The economic consequence
to me was that I left a well-paying job to go to work for this s***-based
organization based on false promises and lies. Then within
a week I was unemployed through no fault of my own.

(Well, I'm sure 80% (or 12 of the 15 people) lied on their
preferences anyways.   Do you think lonely singles will
buy a lucky romance charm?  Hmmm...)

Lucky in Love Zipper Pull
$4.00 each

Unlucky in love?  You're not alone... but now
discover the secret that hundreds of people are using!
This squiggle heart zipper pull is guaranteed to help you find that perfect match and will have you feeling dizzy in love.  What are you waiting for?  The love of you life is out there... and only $4 away!

Carnival Cruise Story
(05/17/06)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
I would always be leary of slot machines on off shore boats.
It's like playing internet slots... No regulations usually mean
no winnings.  I thought the main concern on cruise ships
was food poisoning, theft, rape, and murder..
("What's the topic on Oprah today? ...
Wow, another cruise ship horror story!")

The Story: (again, not my story)

We were on the Carnival Miracle out of Tampa, FL on 9/11/05 for a
7-day cruise. On the second day out, I was on the slots the next
afternoon and the slot I was playing went wild. I put my card in and
ten dollars. The machine accepted my name and point balance.
I pressed max play and nothing happened.  This happens often while
the computer catches up.  Well, I pressed the max again and
all hell came up, The slot started booming... whistles, horns, sirens,
music, lights, and the credit meter went wild plus points earned.
A total of $4,194,303.00 in cash and points of 3,355,443. Now, this
was displayed on my slot print out. Well, here come the attendants.
I was immediately informed that I was not entitled to the payout.
This machine, through the computer, decided to make the payout,
which appears on my slot activities. Now I really do not understand
slots.  All I do is put my money in and hope for the best.   Like
all slot players, hope one day we will hit the big one. The two guys
in less than a minute, tell me that this slot players dream was just
a dream. How many slot players have gone thru this?  I am going
the litigation route and I refuse to roll over and play dead.   I encourage
all devoted slot players to take a stand against two guys saying you
are not entitled to a payout. Anyone that has this or anything near this,
we should take action. The slots are set up to take our money, but
when they payout, it belongs to us.

(Two questions...   What did the "two guys" look like? and
secondly, where can I find one of these "all hell came up" machines?)

Mandalay Bay Grand Story
(03/15/06)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
Have you seen the new fancy fridges they have in the newer hotels?
Sensors on all the items in the fridge.  Just touch something
in the fridge and it will instantly charge your room for it.  
And we're not just talking about an overpriced $5.00
candy bar or bottle of aquafina.
("Where did you get that camera from? ... Nooo, not the fridge!")

The Story: (again, not my story)

My wife and I stayed at the Mandalay Bay on October 13, 2005.
We left our room for about two hours to go for a walk. I took $20
out of my wallet for cab fare and left the wallet with the remaining
$100 in it on the desk. When we arrived back from our walk, I
immediately put the change back in my wallet and noticed that
the $100 bill was missing from the wallet. The maid service
had just finished cleaning the room so I called housekeeping
to tell them that whoever had cleaned the room had taken
the $100 from the wallet. I got a story from housekeeping
that the person that cleaned the room "left early that day"
and would not be in until the following Monday
(this occurred on a Thursday). I was told to call security .

I issued a complaint with security. They had me fill out a form and
said they would investigate it and get back to me. We checked
out the next day and nothing was done yet. Over the next three
weeks, I called no less than 5 times. Each time I was transferred
to different offices and was told to leave a message. No one
ever called back. I finally was able to connect with their security
department and was told that they had done an investigation and
was told that they could not find that anyone had taken any money.

I was told that the hotel has a policy that they are not responsible
for anything taken from the rooms. The fact of the matter is that
I blame myself for the loss. I should not have left $100 in a wallet
without locking it in the safe. And $100 is nothing to get all bent
out of shape about. I do think that it is disappointing that this
hotel's employees thieves and does nothing to discipline them
when they steal from their guests. I think the runaround and
response I got from the hotel speaks volumes about how it views
the issue of employees stealing from guests. If you stay at
the Hotel at Mandalay Bay, watch your wallet!!!

(Maybe next time, tell them you lost the $100 in their slot
machines and they'll turnaround and give you a comp meal...)

MGM Grand Story
(08/31/05)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
Believe it or not, I worked at the MGM Garden Arena
for some concerts and a couple of Mike Tyson fights.
(By the way, if you attended a Tyson fight and all the concession
stands ran out of pretzels... Sorry!  That was my fault.
I forgot to tell someone to thaw out pretzels that morning!)

The Story: (again, not my story)

We stayed at the MGM Grand in Las Vegas two nites last month -
July 24th & 26th. We experienced two different rooms, since we spent
the nite in-between out-of-town. We have numerous minor complaints
about our stay both times, but I'll focus on the main problem we experienced each night.

The nite of the 24th was relatively unremarkable. For some unexplained reason, we were "upgraded" to a suite on the 22nd floor, with a decent
view. However, we were surprised (given the luxury quotient of the room)
that one of the bedside tablelamps had no bulb in it and was unplugged.
We waited nearly an hour for someone from housekeeping to show up,
and when he did, he fumbled around trying to locate the outlet behind
the huge, awkward headboard that was hung on the wall behind the bed.
My husband worked with him, lifting and shoving the thing aside.
When they'd successfully connected the lamp, the guy started to leave,
and I noticed that the headboard was hanging at an angle. I was afraid
that it would slip off its hooks during the night and nail us-- so I called
his attention to it. He glanced at it, pronounced it "fine," and left. . .
but not before we'd slipped him his tip, of course. Then my husband and
I wrestled with the headboard ourselves until it finally slipped into place.

When we returned to town, on the 26th, we went about our business
and returned to the room to "sleep" about   midnight. There were 3 of us
in the room that night, and not one of us slept the entire night-- until 7:20
the next morning, when the hard-driving techno-music from an
establishment 5 floors beneath us finally shut down.  For seven hours
we lay there, in a daze, semi-consciously anticipating the next reprise
of incessant "rhythms"-- the same series of electronic throbs
and thrusts over and over again. As we commented to ourselves, later, we weren't actually hearing it, from that distance-- we were FEELING it in the
beds we were lying in. None of us bothered to complain to the desk about
this until the following morning. When our son mentioned it to the clerk
when we checked out, she stared at him blankly. She noted that,
indeed, there was an all-night "theater" located directly under our room,
and yes they do run the music tape continuously until they close in the
morning, but she was baffled at our complaint. "No one's ever said
anything about it before," she remarked. And that was that.

And that's the last time we will ever stay at the MGM Grand.

(Agenda for next trip to Vegas:  We'll meet for breakfast at
at 7:30am as I found out what time the club closes...)

Circus Circus Hotel and Casino (Reno) Story
(04/13/05)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
I have heard some other complaints about Reno,
such as why doesn't Reno remodel like Downtown Las Vegas has,
as the luster of old Reno has deteriorated over the years...
(By the way, I haven't been to Reno or played keno in ages...)

The Story: (again, not my story)

Attention all keno players!  My mother and I are serious keno
players.  We began playing our multi-way tickets on June 3rd.
After 8 plus hours of play, the following incident occurred:

We noticed that on more than one occasion the keno representative
called out incorrect numbers. In two cases, the keno rep called
out ball number 9 while this ball was clearly visible in the bottom
of the bowl. Because of this, we began to pay close attention to the
numbers entering the chute. At approximately 2:30 am on
June 4th, we watched in horror as two ball with the same number
entered the chute!  As soon as the second ball (number 74) was called,
and mid-way through the game, the keno supervisor immediately,
as if on instinct, flushed the balls, sending them back into the bowl
The game was halted. Approximately 8 balls had been called when
this incident occurred. Then, shortly thereafter, a computer
programmer showed up and did something with the computer
hard drive. The keno board re-set to zero.
It was then advanced up to the correct game number.

The fact that this shift had two balls, that we know of, with the same
number leads us to believe that another set of balls also has duplicate
numbers. Our strongest feeling is that we should get all of our money
back. Since I use a tracking number, this shouldn't have been
a problem for the casino. The casino refused to compensate me
for all of my wagers. We spent a couple thousand dollars playing
this game only to discover that there was no way we could have
won given the duplication of balls, which significantly
reduces the odds of winning.

The Casino stated that new balls were put into play at 1:30am.
It was then that the mistake occurred. Balls are sometimes rotated
between shifts. If this were true than the balls that we were playing
prior to 1:30am also contained duplicate balls. My mother and I
do not remember them changing the balls. I think we would have
known...!  Also, the instinctive response by the keno supervisor
to flush the balls and halt the game can only be attributed
to extensive training covering this procedure. Why do they
train so thoroughly on this?   Anyone who plays keno knows that
of 80 possible numbers available to hit, only 20 balls are in play.
Taking one or more balls out of play significantly increases the odds
that the casino will never pay out a big winner.

(I'd make sure you play #74 on all your tickets...)

Flamingo Hotel and Casino Story
(03/16/05)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
I have many complaints in Las Vegas,
such as where's a cocktail waitress when you need one and
after you order a drink, I always drop 20 bucks waiting for it...
(By the way, I wish I had Veteran's Day off...)

The Story: (again, not my story)
We arrived to check into our room and after waiting in line for 2 hours,
we were told that they overbooked the hotel and blamed it on their
computer system.  We couldn't stay, even though we had a confirmed
reservation. They sent us to the Tropicana and gave us $20 for cab fare.
They also supposedly covered the cost of the room. After waiting
in the cab line for 45 minutes, it took a half hour drive due to 5 o'clock
traffic.  We then had to stand in line at the Tropicana.   It took us a
total of 5 hours from the time we landed to finally getting a room
because of Flamingo's complete incompetence.

The next day we called the Flamingo to confirm our room was available
before repacking everything. They told us that they had plenty of rooms
and to come back to the Flamingo.  After waiting in line again for more
than an hour, we were told that they didn't have a room again, even
though they just made us pack everything and waste 3 hours going back
and forth between the hotels.  They again put us up at the Tropicana. 
By this time, they made us late for the Jimmy Buffet show, which is the
main reason we were there in the first place.

When the credit card bill show up they, of course, never credited the
charges that they billed up front and I had to call Accounting. I called on
11-11-04 and waited on hold for a total of 4 hours without getting
to talk to anyone.  The next day I asked why no one picked up or
returned my call and they said that they were closed due to Veterans
Day, but no message was left on the phone systems, so all
the customers waited on hold all day long. I have never spent so much
time waiting in lines on a vacation in my life. The Flamingo's
incompetence wasted most of our trip, where we planned to hang
by the pool, visit many of the casinos, and see Jimmy. Now we need
to book another trip to see all the things we missed due to the
Flamingo's complete lack of management and customer care.
after  Maybe some of the other Flamingo properties have better
management but don't go to this one!

(I'm surprised Jimmy Buffet wasn't in line with you...)

Maid in Las Vegas Stories
(02/09/05)
from complaints.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
I have many complaints about hotels...
like one where in the shower the shower faucet was at the height
of my shoulders.  (and I am not tall)  Then sticking my arm up in the
air to wash and slamming my hand into the ceiling of the shower!
(By the way, don't forget to tip the maid, unless she's stealing from you)

The Story #1: (again, not my story)
I walked into my room and found the maid on our phone.
She got angry and then didn’t leave towels, etc. for us in the room.
When we checked out we found phone charges on the bill.
We then complained at front desk, and they simply removed
the charges. No apologies/no concerns.

(Maybe the maid should have put up the "do not disturb" card.)

The Story #2: (again, not my story)
On our third anniversary, my boyfriend and I stayed at one of the suites
at Mandalay Bay. When we left the hotel room the first night,
I did not want to take all of our money with us, so I put five one hundred
dollar bills in the safe, figuring it would be okay in there.
(I did not know how to lock it and I did not know if there was a charge
for using it)  The next day I went to get some money out before we went
to the pool and found that a one dollar bill was left in the place of the five one-hundred dollar bills (as if to mock us).

Needless to say our anniversary was ruined. That was all of our money!
We barely made it home with gas money and did not even have enough
money for food. Mandalay Bay says that there was only one person
in our room (housekeeping), but that they are not responsible for any
theft she has committed unless she admits to it. They did not search
her or confront her when we reported the theft.  Security actually told
us that they could not do anything about it until Monday, because
the investigation department was closed on weekends.

They did nothing to catch her or get our money back. They are not
willing to refund the money for the room and we are not even allowed
to have a copy of the report to file a civil suit. We are also not allowed
to have Vegas PD perform an official criminal investigation. It has
been three weeks since this incident happened and the hotel has stated
that they will not do anything to help me or to punish the employee who
stole our money. I believe that Mandalay Bay should re-reimburse us
for the money that was stolen and for the cost of the room.

(A one dollar bill... that is just so rude!)

Another Venetian Story
(08/04/04)
from google.com
This is NOT my story, nor do I know this person.
(This story has been edited for everybody's time constraints)
I have many complaints about standing in line
such as at McDonalds for 20 min, or wrapped around the DMV
building 30 min before opening, or any amusement park ride.
(By the way, I could only wish to have a $5000 casino credit line)

The Story: (again, not my story)
Just returned from a 4 night stay at the Venetian and I was so
disappointed and upset that I'm writing a letter of complaint.   I had only gambled a little at the Venetian before this trip, but it was enough to generate an offer for a $5000 casino credit.  I had called and requested an early check-in since both my sister and I would be flying all night and getting to the Venetian about 10:00am. 

Unfortunately when I first made the reservations months ago, I didn't realize they were for the beginning of Easter week and Vegas was packed.  When we arrived at the hotel, the lines for check-in were huge.  After standing in line for 25 minutes, we were told that the room wasn't ready and to come back after 11am.  About 11:30am we went to the Invited Guest office and were told the room would not be ready until 1pm. (Even at that office, the wait to speak to someone was over 30 minutes and my sister fell asleep in a chair waiting for me.)  We went and had lunch, came back at 1:40pm and were told that we had been assigned a room, but the maid was cleaning it, so it would be another wait.  It was suggested this time that we check at the Keys and Mail line in the lobby since the line wouldn't be as long.  We waited until 3pm, stood in a LONG line for Keys and Mail and were told that the room still was not clear.  I was handed a piece of paper with the phone number for housekeeping on it and told to call them directly. 

At about 3:50pm I finally got up the nerve to brave the VIP office, told my sad story, and within 15 minutes had a room.  I should add that the VIP office was staffed by at least 4 people and not a single guest in sight.  By 4:30pm we were in our room which turned out to be a handicapped room (which I had earlier said I didn't want).  By this time we were both so tired we just collapsed and I didn't request a room change.
Now I'm home, and madder than ever.  The trip was a gift from me to my
sister from Hawaii who had never been to Vegas.  I should also add that
I refused to activate my credit line or to do much gambling at the
Venetian as my small way to protest. 
Thanks for your help.
Michelle

(I was cleaning your room as fast as I could...)

A Mandalay Bay Story
from complaints.com
This is NOT my story, nor do I know this person.
I came across this story as I comtemplated posting a
complaint against the Kentucky Fried Chicken on Crenshaw Blvd in
Torrance, CA  (don't go there please), but that's a story for another time.
(By the way, KFC has a ton of unbelievable complaints posted)

The Story: (again, not my story)
My husband and I stayed at Mandalay Bay Casino and Resort in
Las Vegas in June of 2000. After dropping off our luggage in our room
upon checking in, we left to go to dinner. When we returned to our room
later that evening, I entered to find a strange man sleeping in our bed.
I was afraid, so I quietly went back to the hallway to tell my husband,
who was talking with our friends in another room. My husband quietly
went back to the room to check if the man had stolen anything,
and found that he had not, but that he had urinated all over the bathroom
floor. We then went to the front desk to tell them our problem.
The person at the front desk first laughed at the story, then said
he would summon security to find out what happened and to have
the man removed. Turns out the guy had been drunk and fighting
in the casino, so security was called to remove him to his room.
Security then put him in our room in error, apparently his room
was the same room #, different floor. Security blamed the front desk,
front desk blamed security, and no one apologized. When my husband
complained that had I gone in the room without him, before the man
either passed out or fell asleep, I could have been in great danger.
(when security went back to our room to remove him, they said
he was combative). So finally they offered us a complimentary suite
for our two day stay and a $50.00 meal voucher. At this point we were
satisfied, but upon checking out I noticed that we had still been charged
for the room, and when I questioned it they said they were only
giving us the upgrade for free, not the room. (the upgrade cost was only $40.00 a night). I then asked to speak to the manager- she had been
the one who told me the room was being "comped", and she refused
to come out and speak to me. She simply told the desk clerk to tell us
"that was all we were going to get out of them"! I go to Vegas 4-5 times
a year, and have not and will not stay there again. We were treated
very poorly. Additionally, we told the front desk we wanted to make
a report about the incident, and they told us that they would and
that it would be sent to upper management. We later asked security
about what the report stated, and they said there was no record of
any report --that the front desk had probably not filed one because
someone would end up getting fired!

(Whew... I almost lost my job...)

MGM/Mirage Las Vegas Complaint
from vegasresource.com newsletter
This is NOT my story, nor do I know this person.
I have many complaints about casinos,
but none about winning too much money...
(By the way, I need to learn to count cards...)

The Story: (again, not my story)

A Los Angeles lawyer who claims he was thrown out of Las Vegas last year because he was too lucky has sued MGM Mirage in a bid to force the casino to warn prospective gamblers that they can be barred for winning too much.

Ernest Franseschi Jr., a frequent gambler, accused MGM officials of surreptitiously photographing him while he played blackjack at a high-stakes table at the chain's New York New York casino last March.

Franseschi claims casino officials circulated the photo to other Las Vegas casinos after he left the blackjack table with thousands of dollars in winnings.

When he returned about an hour later to resume playing, casino officials escorted him to the door and told him he was barred for life from MGM casinos.

Franseschi, who describes himself in the lawsuit as a "better than average blackjack player," said he was ejected from three other Vegas casinos on the same day within minutes of sitting down at the blackjack tables.

He sued MGM and its casinos in Los Angeles Superior Court for invasion of privacy, defamation and allegedly violating California's unfair business practices laws.

The lawsuit asks a judge to award Franseschi $74,000 (40,000 pounds) and to force MGM to include a disclaimer on California advertising that reads, in part: "It is the policy and practice of MGM Mirage particularly to target skillful and/or winning players and bar such persons from gaming at our properties; only losing players and/or unskilful players ... are not subject to being targeted to be barred from MGM Mirage casino properties."

An MGM spokesman said the company was familiar with Franseschi and his lawsuit.

"This lawsuit has no merit and we are confident we will prevail," MGM Mirage spokesman Alan Feldman said. "We, like any other business, reserve the right to refuse service."

Franseschi, who plays blackjack as a hobby, said casino officials did not accuse him of cheating, but of counting cards to determine which had been played -- a practice that is not illegal.

"You don't even need to count cards. There are some obvious runs ... and it's patently obvious that there is nothing wrong with being able to figure that out," he said.

(Like this guy wouldn't be mad if they had a disclaimer
printed on the table... lawyers love to sue...)

Lucky Frog Mini Color Pendant
$4.00 each

See more mini color pendants on cell phone charms, bracelets, key chains, necklaces, and zipper pulls on the color pendants page.

Food Poisoning/Norwalk Virus at the Cal
(03/16/04, updated 3/19/04)
I'm sure (I hope) you've heard something about this...
The initial number was 103, then 284, but has exploded
to over 1000 people getting sick with food poisoning symptoms
after their trip to Las Vegas.  The investigation is ongoing.
1,174 people (not just from Hawaii) have reported being sick
(with the Norwalk virus) since December 3rd, 2003.
The Norwalk Virus can be spread through eating
contaminated food and by touching a contaminated surface,
like a hand rail or a poker machine, and then putting
your hand in your mouth.  It is the same virus that had infected
some of the cruise ships.  The Cal has cleaned their casino,
bathrooms, kitchens, rooms, etc. in an effort to wipe out the virus.
The best way to avoid getting sick is to wash your hands
frequently.

For more info look into these articles:
New Articles (3/19/04)
The Maui News
KTVU News with video
USA Today Article
Honolulu Advertiser
"More Returning from Vegas with Norwalk Virus"
"Vegas virus sickened 49 this month"
"Number of Vegas virus cases climbs to 1,174"
WebMD
"Viral Gastroenteritis"

Why haven't I heard anything?  Why wasn't I warned?
I'm sure the casino didn't want this to get out while they
were investigating the source of the problems.
Many people are angry because this has been an ongoing
problem (since December) that the customers and hotel guests
were not made aware of.  Now, there are warnings in the room,
and all of the employees are wearing gloves. 
So, be warned and let others know...

If you went to Vegas and had a stomach flulike illness:
You should report it to the Clark County Health District:
(702) 383-1378  epidemiology section.

Lucky Magnets
You might get arrested if you
attach these to your slot
machine...

See all our lucky magnets
on the magnet page.

Jack in the Box Las Vegas Complaint
from complaints.com
This is NOT my story, nor do I know this person.
I have many complaints about fast food restaurants,
especially ones where I get home and wonder where
the rest of my order is...
(By the way, a grilled sourdough jack is really good...)

The Story: (again, not my story)

Jack in the Box / las vegas
     Unbelievable.  20 years since I last went into a late night JB drive through.  I decided to go through this one because I really wanted a grilled sourdough burger. At about 10:30 pm on 7/11, I ordered it and an order of fish and chips.

     Four cars were ahead of me and it took 20 minutes to get to the window. When I got to the window, I saw that the guy with the microphone was working hard to do everything himself.

     He didn't seem to be real organized, but he was moving. I saw him put what I thought was some of my order into a bag and the he stepped toward the back and said: "Fish? Fish? Fish and chips? Oh, come on man, it takes 8 minutes!" As he came to the window to make some excuse, I left.

JB food is good but I will not go back.

(Why are you going to Jack in the Crack, when
you can get a slab of Prime Rib for the same price?)

Lucky Charms
on bracelets, necklaces,
key chains, zipper pulls, etc.

See all our lucky charms
on the lucky charms page.

CompUSA Las Vegas Complaint
from complaints.com
This is NOT my story, nor do I know this person.
I have many complaints about salesmen from CompUSA,
Circuit City, the Good Guys, Best Buy, etc.
(By the way, I don't know exactly what a satellite laptop is...)

The Story: (again, not my story)

     Yesterday evening I went looking for two new laptop computers for myself and my wife. After looking at various stores we ended up at Comp USA at 3535 W. Sahara Ave., Las Vegas, Nevada 89102. After spending 30 minutes of comparison shopping we decided to purchase 2 Toshiba Satellite laptops at $1299.00 a piece, 1 Lexmark x75 at $130.00, various ink cartridges and wiring kits to complete our shopping spree. The floor salesman asked us if we wanted to purchase any extended warranties and quoted prices for 1 and 3 year servicing.

     I declined because by the time my new purchases need servicing it is already time to buy new hardware anyway. The floor salesman got upset and continued to try selling me the extended service plan, I still declined. When the salesman walked away to get the product for another couple who were shopping next to my wife and I, they asked why we would not purchase the extended warranty. I explained further that the salesmen received commission kickbacks on all extended service plans sold and that any electronics company who would make such a lowsy product that would break down from normal wear and tear within a couple of months would not be in business for very long. They also decided to NOT buy an extended warranty after I talked with them.

     As I went through the check out line our salesman again resorted to asking if we would purchase the extended warranties, this time when I said no, he became very defensive and said he had food to buy for his newborn baby, he had bills to pay, he needed to buy himself socks because he couldn't afford any, and etcetera. I took this lightly as we finished our purchases and even gave a smile as I told him I have all those same expenses. Another patron waiting in line called him a "Used Car Salesman" expressing that he was uncooth, untactful, and unprofessional in his ploy to get commissions.

     A couple minutes later An assistant Sales Manager by the name of Waylon Souza came up to me and my wife and asked "I understand you have a problem with one of my salesmen?" I then understood that this had now gone beyond normal salesmanship. I stated "I am just here to purchase what I need and that's it. I'm not going to purchase any warranties just for you, so your salesman can get a paycheck." Then Waylon Souza got very obnoxious and started saying "Well sir, this is a business and we'e here to make money, and we do not like you telling our customers we get commisions on our warranties that we sell."

     "This is private property and I should remind you we can tresspass you off property at anytime." I then said, "I just purchased $3000.00 worth of stuff from your store and your gonna treat me like this because I didnt buy your lousy warranty service plan?" He then repeated what he had just said again making a scene in the store. I reminded him that I could return the products I just purchased and I then got my product and got out of the store. I will never buy from Comp USA again, neither will any of my friends or family when they hear what I have to say about the way they treat customers. I think Comp USA is asking for a very big lawsuit to teach them a lesson in sales manners. Maybe some hidden video tape and microphone will put them back in check.

     If anyone else has had this problem or a similar one with Comp USA, and is planning on filing a Class Action lawsuit, then include me on your list so I can give full details of the verbal threats and harrassment my wife and I received. There is no excuse for a retail chain of stores to allow salesman to use scare tactics, threats, and harrassment against customers as an excuse to make sales.

(I think the line that he used on me was that his face is on the
front of a food stamp... I had to buy the warranty after hearing that.)

Monkeys-N-More Complaint
from complaints.com
This is NOT my story, nor do I know this person.
I have many complaints about the McDonalds on Normandie
and Artesia in Gardena... don't go there unless you have at
least a half an hour to kill, but that's a story for another time.
(By the way, I don't own a pet monkey...)

The Story: (again, not my story)
Yes, this has happened to me, along with many others
and my email writings will be speaking for those others, also.

I wanted a capuchin monkey and thought I found the perfect store,
perfect sales rep., and the perfect monkey. Now, I'm fighting for my
deposit in the amount of $2,500.00, I've had numerous excuses from
the seller..... which now, has lead to just ignoring me.

Thank goodness my deposit was placed with a credit card, for that
is in dispute right now. I have also found out that this, in my opinion,
is the store's routine: sweet talk you, show you around, promise you
a monkey, then grab a deposit and forget about you.  In my opinion,
do NOT trust Monkeys-N-More, Inc. located in Las Vegas, NV.

(I know what you're thinking... she should've went to Monkeys R Us.)

Venetian Complaint
from complaints.com
This is NOT my story, nor do I know the parties involved.
I have plenty of complaints of my own about the
lack of change people in the casino's nowadays,
but that's a story for another time...
(By the way, I don't have the money to stay at the Venetian...)

The Story: (again, not my story)
Unlike other unsatisfied customers, I was never given the opportunity
to be a customer. I am the last person in the world to play the
race card, however I cannot help but wonder whether my treatment
was indeed racially motivated. After several attempts (since April)
I have opted for this online service.

On my last trip to Las Vegas, I thought I had reservations with the
Venetian.  Once at the counter, I was told no such name was
on their system. Keeping my poise I explained my situation to the
genius at the counter.   Needless to say after talking to a few people
and being asked to go back and forth, I was able to speak
somebody of their "guest relations" management.

I pleaded for an explanation (since none was given) and some sort
of possible accomodation at their standard rates. The manager then
looked at me with a smirk and laughed at my face saying "You guys
are all like that, just trying to get what you want. I could see you lying."
Furthermore the biggest insult was and i quote "How old are you?
You sure don't act like you are over 18."  He also stated that for
someone my age I should be able to comprehend a simple conversation.

Regretfully, or not, I let my emotions get the better of me and
instinctly flipped him the bird and cursed on my way out.
Thanks to the Venetian, I was forced to spend the weekend bitter
and in a hotel that was not to my liking.  And by the way, I
was there celebrating my Fiance's birthday.  Hopefully my story
can make people think twice of staying there.  To this day I have yet
to get an apology.   Like other people have stated they are the
lousiest in customer service and unprofesional in every possible aspect.

P.S.:  I will never spend a cent at the Venetian or any other hotels
         casinos that are operated by the same corporation. NEVER!!!

(I guess he won't be going to Italy anytime soon...)

Vegas Journal
Never forget a trip...
"I remember that trip... I met Elvis
and lost my mortgage..."

Lucky Oval Pendant
Not that the other pendants aren't lucky, just not as lucky...