Clayvision.com Online Store
Customer Service
Hawaii & Alaska Customers click here

Our products (charms, pendants, beads, crystals, etc.)
are not intended or recommended for children
under the age of 3 or for pets/animals!
(We love kids and pets, but our products are not intended for them!)

Please feel free to call in your orders
(310) 532 - 3753
Monday - Friday, 9am-5pm PST

Clayvision
15507 S. Normandie Ave PMB 206
Gardena, CA 90247

To contact Clayvision by email or phone
email: clayvision@yahoo.com
phone: (310) 532 - 3753
between 9am-5pm PST
fax: (310) 532 - 0852

Credit card orders may be called in.
If you would like to fax in your credit card order, please call in advance.
Make checks or money orders payable to Clayvision.

If you order Monday:
RED = UPS delivery Wednesday (2 working days)
LIGHT BLUE = UPS delivery Thursday (3 working days)
ORANGE = UPS delivery Friday (4 working days)
GREEN = UPS delivery Next Monday (5 working days)
PURPLE = UPS delivery Next Tuesday (6 working days)

This delivery schedule is not guaranteed...
Weather, our schedule, UPS holidays all play havoc with it.
Even though we work on weekends, UPS does not, therefore,
Saturdays and Sundays are NOT considered working days!

How do I place an order?
   1)  Add an item to your shopping cart
        by clicking the "add to cart" button next to it.
        You will then need to fill in your zip code
        and your preferred shipping method so the UPS
        calculator can accurately calculate your shipping.
   2)  When you're finished shopping, click the "check out now" button
        located at the top of each page or at the bottom
        of the shopping cart pages.
   3)  You'll be asked if you are a California resident
        because all Cali-residents must pay the government a small
        percentage. Next, select the payment method you wish to use.
   4) Fill in the appropriate information...
        name, phone number, mailing address, shipping address, etc.
        Put in your credit card # and expiration which goes
        through the secure server, or print and
        send your order in with a check or money order.
   5)  Wait by your door for the UPS delivery person to
        ring your doorbell.  It's like Christmas...
   6)  You can also place your order by phone. (310) 532 - 3753
        We have a security phone for your protection.
   7)  If you would like to fax in your credit card order,
        our fax number is (310) 532 - 0852.

SHIPPING
All orders shipped via UPS which will provide insurance and a tracking number. Hawaii and Alaska orders click here for other shipping options.
Shipping is calculated by the shopping cart which uses a UPS calculator to insure accurate shipping costs.  You can ship via UPS ground, 3 day select, 2nd day air, and next day air. 

We will hold items paid with a money order or check 7 days for it to clear the bank. Credit card orders are processed immediately and will be shipped within 2 working days of our receiving the order (unless we are out of town).  We will email or call you if otherwise.

Sorry, no COD's.

It turns this...
     John Doe, 1234 5678 9012 3456
Into something like this...
     9ure34ij09ujJK9WIS9JajowieurE9U423434

Then it sends the information to Card Services, Inc, our merchant account provider.  (Not a provider that we reached through all those darn spam emails, but through our bank, Wells Fargo)  When they receive that jumbled line of numbers/letters/symbols, they use a "key" to unjumble it and then process the transaction.  (The "key" is changed often, so by the time someone is able to decode the current "key", there is a new key!)  Upon approval, they will send you an email (approved or denied) and then send us an email with your order.   They don't send us your credit card info, just your order.  We put the order together and ship it out, then go online and confirm shipment.  You will be sent an email to let you know it's on the way.